Orders and EDI
Marketplace orders entered for you, and the EDI documents exchanged with the trading partner.
The problem
Marketplace orders arrive all day, and someone types each one into the ERP. Every order then needs an acknowledgement, a ship notice and an invoice sent back in the partner's format.
What was built
An order assistant that reads each marketplace order and enters it into the ERP; the orders it cannot read are held for a person. Beside it, a live EDI service that exchanges orders, acknowledgements, ship notices and invoices with a marketplace partner, designed so more trading partners can be added and each is kept separate.
What was measured
Live, exchanging documents with a marketplace partner. Timing figures for order entry are being re-measured and are not published until they are.
What you could expect
Orders that are entered without retyping, the unclear ones set aside for a person, and partner documents that go back without anyone building them by hand.
This describes the aim for a new engagement, not a guarantee. Results depend on your systems and data, and we measure them with you.
How we start
Pick one order source and one document. Run it beside the person who does the job today, and count what it got right and what it missed.
Tell me which job you would fix first.
A short call to pick one narrow job, and how we would measure it.